Shipping Policy

Last updated: 29 August 2026

1. Order processing

Once your order and payment are confirmed, the pieces are checked and packed for dispatch. Orders that need custom stitching are processed after the measurements are confirmed with you.

2. Shipping availability and delivery areas

We ship across India from Coimbatore, Tamil Nadu, subject to the courier network serving your PIN code. If your location cannot be serviced, we will let you know and cancel the order with a refund of any amount paid.

3. Shipping charges

Shipping charges vary based on the delivery location and order details. Shipping charges will be calculated and confirmed at the time of order, before any payment is collected.

4. Estimated delivery time

Delivery timelines may vary depending on the destination. The expected timeline for your order is shared with you when the order is confirmed.

5. Dispatch process

Orders are handed over to our courier partner once packed. We share the dispatch confirmation with you on WhatsApp or by phone.

6. Tracking information

Where the courier provides a tracking number, we share it with you so you can follow the shipment. If you have not received tracking details, contact us and we will check the status for you.

7. Delivery delays

Delays can occur due to courier backlogs, weather, local restrictions, festivals or other events outside our control. We will keep you updated and follow up with the courier on your behalf.

8. Incorrect or incomplete address

Please check your address and contact number before confirming the order. If a shipment is returned to us because the address was incorrect or incomplete, re-shipping charges may apply.

9. Customer unavailable during delivery

Couriers usually attempt delivery more than once. If the parcel cannot be delivered after the courier's attempts and is returned to us, we will contact you to arrange re-delivery; additional shipping charges may apply.

10. Damaged package

If the outer packaging appears damaged or tampered with, please take photographs before opening and contact us on the same day so we can raise it with the courier.

11. Lost shipment

If a shipment is confirmed lost in transit by the courier, we will arrange a replacement where the item is available, or process a refund of the amount paid.

12. Customer support

For any shipping or delivery question, reach us at:
Phone / WhatsApp: +91 63833 25597
Email: monicamonikv@gmail.com
No. 299, Vysial Street, Coimbatore, Tamil Nadu – 641001, India