Cancellation & Refund Policy

Last updated: 29 August 2026

We want you to be happy with your purchase from Dhee Boutique. This policy explains when an order can be cancelled, when a product can be returned or exchanged, and how refunds are handled.

1. Order cancellation

You can request a cancellation by contacting us on WhatsApp or by phone with your order details.

Cancellation eligibility and time window

Cancellation requests received before the order is dispatched are accepted. Once the parcel has been handed over to the courier, the order can no longer be cancelled and the return conditions below apply instead.

Non-cancellable situations

• Orders already dispatched
• Custom-stitched pieces once tailoring has begun
• Items altered or customised on your specific request

2. Return eligibility

If you are not satisfied with your purchase, you may request a return within 3 days of delivery, subject to the applicable return conditions. Items must be unused, unworn, unwashed, and returned in their original condition with all original tags and packaging intact.

Products that are damaged, altered, used, or returned without the original packaging may not be eligible for return. Certain products may be non-returnable, and return shipping charges may apply depending on the product and delivery location.

3. Exchange eligibility

Exchanges are offered for eligible returns, subject to availability of the requested product or size. Where the requested item is unavailable, we will discuss an alternative or process the applicable refund.

4. Damaged, wrong or defective products

If you receive a damaged, defective or incorrect item, contact us within 3 days of delivery with photographs of the product, tags and packaging. We will verify the issue and arrange a replacement, exchange or refund as applicable.

5. Refund initiation and processing

Once the returned product is received and inspected, Dhee Boutique will confirm the eligibility of the return and process the applicable refund or exchange as per the order terms. We confirm the outcome of the inspection with you before processing.

Refund method

Approved refunds are issued to the original payment method wherever possible. Where that is not possible, the refund is made to a bank or UPI account confirmed by you. Bank processing times are determined by your bank or payment provider.

6. Non-refundable situations

• Return requests raised after 3 days from delivery
• Items that are used, worn, washed, altered or damaged after delivery
• Items returned without original tags or packaging
• Custom-stitched or customised pieces
• Products marked non-returnable at the time of order
• Minor variation in shade, weave or print placement that is natural to handloom and printed fabrics

7. How to raise a request

Please contact us within 3 days of delivery to initiate a return request:
Phone / WhatsApp: +91 63833 25597
Email: monicamonikv@gmail.com
No. 299, Vysial Street, Coimbatore, Tamil Nadu – 641001, India